Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@primegardensupplies.com so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@primegardensupplies.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Current Delivery Times:

Shire delivery times vary per product and the lead time of each item is stated in the description of the product, free UK mainland delivery.

Shedsdiy garden buildings delivered free of charge within 3-5 working days. Delivery times may vary in busy periods.

Asgard Delivery times on average is 10-12 weeks but may vary.

Hyggebikes Delivers in 3-4 Working Days.

 Asgard Returns Policy:

 Asgard complies with the current distance selling regulations for the UK. By law you have the right to return your Asgard product within 14 working days of receipt of your Asgard product.

Please note there is ALWAYS a 30% ( of the original order value) restocking/collection fee for returning an Asgard product.This sum will automatically be deducted from any refund issued. 

You will be responsible for ensuring the product is returned in saleable condition.

If you feel the product was delivered damaged in anyway, simply inform our delivery team who will remove or replace any damages. 

If you notice damages after delivery, please photograph the damages. You should NOT construct the unit if you feel the product is badly damaged. 

We will not accept images of damaged fully built units as proof of a damaged delivery.

If we the unit has been damaged and is not suitable for resale, you will be charged accordingly (up to 90%) of the order value. This charge will be at the discretion of Asgard customer services and is not negotiable. 

Any damages to the product will be deducted from any refund issued.

 Shire Returns Policy:

You may return any item within 14 days of delivery for any reason whatsoever (unless the product is bespoke)

Please send us an email and request a return. We would be grateful if you would let us know the reason for the return.

For us to accept a return and issue a full refund you must not have treated or altered the building in any way.

We would ask that you keep the goods in good condition and that they are returned in the same condition as when they were delivered.

Goods that were delivered flat packed must be returned in the same condition including complete disassembly. Care must be taken to ensure that goods returned are packed well to avoid damage or loss in transit.

Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.

You will be able to go on line and book a convenient day for collection, exactly as you did for the delivery.

ShedsDiy Cancellations and Returns:

1. Unless one of the exceptions listed in Clause 4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Product(s), in accordance with the provisions below (see Clause 4).

2. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

3. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Alternatively, you may ask us to substitute a Product(s), rather than provide you with a refund, but we can only do that if the Product(s) you wish to substitute is of equivalent value to the order you are cancelling.

4. You may not cancel your order if: you have taken any product(s) out of the sealed packaging in which they were delivered to you; the product(s) consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; the product(s) have been customised or made to your own specifications; any product(s) which become mixed inseparably with other items after their delivery, unless such product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.

5. All such product(s) should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the product(s) have been delivered to you, in accordance with the following process: pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

6. Our policy on cancellations and returns does not affect your statutory legal rights.

Faulty Product(s)

7. If any product(s) you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us to arrange for the return of the product(s).

8. Our policy on faulty product(s) does not affect your statutory legal rights.

Bespoke Buildings

If you decide to cancel after production has commenced you will be liable for the cost work to the date of cancellation.

If you cancel after the building has been despatched you will be liable for the cost of the building and the return cost, unless the building is incorrect, faulty or substantially damaged on delivery resulting in the building being unfit for purpose. For minor damage replacement parts will be despatched.

Charged for Cancellation?

In certain situations a charge may be levied for the collection of cancelled goods. Shire does not profit from any such charges and they are levied as the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as possible. Any charges are retained from the refund returned to customers.

Refunds

We will process refunds within 30 days.

ShedsDiy

How much is delivery?

Our range are flat packed garden buildings that are delivered FAST and delivered FREE of charge! Quality DIY garden buildings delivered free of charge within 7-10 working days. Delivery times may vary in busy periods. Contact us for more information.

Store More Garden Sheds 

Refund Policy 

When you return a product to us because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you (less any collection charges) as soon as possible and, in any case, within 30 days of the collection.

When you arrange return of a product to us for any other reason (for instance, because you have notified us in accordance with paragraph 15 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned because of a defect will be refunded in full, without deduction of collection charges.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We can raise an instruction to collect only from the person or business that placed the original order.

The procedure for returns will be as follows:

When you contact us, the reason for the requested return will be obtained. If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially ask you to accept replacement parts. If you are having problems with building the product, every assistance will be offered at this point to facilitate completion.

If you insist on return, you must be aware of the following:

We cannot accept the return of goods if an attempt has been made to build the item, as it is not in the original condition in which it was delivered.

If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)

If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect.

If after opening the packaging, the reason for return is merely ‘change of mind’ or an inability to face assembly, (and all remedial suggestions have been exhausted) providing the above conditions are met, we will collect the item, but a charge for outward and return freight will be made plus a contribution to the re-packaging costs.

Return carriage charges will only be waived if the product is proved to be faulty.

If, having inspected the contents of a package, a customer discovers missing/damaged parts and requests replacement of the said parts, once the parts have been delivered and accepted, from that point the product will be deemed to be in perfect condition.

ALL RETURNS ARE SUBJECT TO INSPECTION AFTER RETURN TO THE WAREHOUSE.

If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, you may incur charges for the collection and repackaging of the goods.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items or there are any other damaged parts which can reasonably be suggested were damaged whilst in your possession and it is deemed not to be faulty, you may incur charges for any or all of the following, collection, damages (replacement) and repackaging.

If the item is in such a condition that it has to be scrapped, we will inform you and seek your instructions on disposal. (In this case, no credit will be issued.)

We will advise you of any charges after inspection and these charges will be deducted before any credit is issued.

In the event that the customer requests a delayed delivery beyond our usual delivery of 10 to 15 working days, if subsequently cancellation is requested a charge of up to 50% of the purchase price may apply.

Missing Parts Or Damage

You must inspect your delivered product and advise of any missing parts or damage, within 7 days of delivery.

Any missing/damaged parts will be sent by the best method (e.g. Parcelforce) the next day (subject to availability).

Hyggebikes Refunds & Returns

Our Returns Policy complies with two pieces of legislation – the Consumer Rights Act 2015 and the Consumer Contracts Regulations.

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition.  That means your item must be unused and in the same condition that you received it. To obtain a refund, the goods must be returned in an “as new” condition. “As new” condition is defined as unridden. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to us without it. 

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement.

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify us of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.

To start a return, you can contact us at returns@hyggebikes.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are requesting a return due to a change of mind, there will be a charge to cover the delivery costs of 50 GBP and a restocking fee of 100 GBP.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@hyggebikes.com so that we can open an insurance claim on your behalf.

If your bike develops a fault through normal use you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to support@hyggebikes.com and we will arrange the repair or replacement. Please note –  any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manual in detail before using your electric bike to avoid voiding your warranty.

 Cruzaa Terms and Conditions

TERMS AND CONDITIONS

Please take time to read our terms and conditions. This includes important information about your purchase with us.
By purchasing online or offline from Cruzaa you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions. Note that these terms and conditions may also hereby be referred to as ‘this contract’, ‘document’, ‘agreement’, ‘conditions of use’ or ‘terms’ below.

ORDER CANCELLATION PRIOR TO SHIPMENT

Customers have the right to cancel their order after placing it. Customers must email or call us to cancel an order and a full refund will be actioned within 14 working days (this only applies if the order has not been shipped), all funds will be refunded to card/payment source provided at time of purchase.
If the order has been booked with the courier on our side at the time of cancellation, you may be charged the relative postage costs, free shipping options will incur a £40 charge.

CHANING YOUR MIND WITHIN 14 DAYS

For all returns you will first need to contact us via e-mail or telephone,
 You have 14 days to cancel your order under our 14 days change of mind return policy, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return under 14 days change of mind returns policy.
You’ll need to provide the following details with your consignment
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. The reason for the return.
Any item(s) you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Therefore, please ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone inspection checks. Please note, it can take up to 14 days for a return to be processed once we have received your consignment.

REFUNDS

Once an order has been cancelled or returned for a refund the process can take up to 28 working days. Please note we only accept returns from the person who brought the item(s). Please note if the item has been used or is damaged then we will not issue a refund, the item will be repaired under the 12 months warranty policy or replaced if deemed to have a manufacturers fault.

 

FAULTY ITEMS

In the unlikely event that an item is faulty when delivered you will need to inform us via e-mail (life@cruzaa.com) or telephone.
As part of the diagnostic process prior to the items being returned to us we will request pictures and/or videos via email that will help us to determine the fault. This process must be followed in order for your reported faulty items to be dealt with. Only for the above instance, we will arrange collection of the item(s).
Please note a repair or replacement may take up to 30 working days from the original date the item(s) were received.
If you have an item that you think is faulty then please use our reset and troubleshooting section within the troubleshooting section in the user manual which can be accessed on our website.
If the problem is not resolved by the following troubleshooting guide, then please refer to the section below. Please read the User Manual that your item(s) come with for further information and guidance.

DAMAGE CAUSED BY TRANSIT

Under the Consumer Rights Act 2015 if the goods purchased are found to be damaged upon arrival, and is proven not to be the fault of the customer, we will provide either a replacement or refund. This is providing we have first examined the item to check for any faults or damages.
Only the basic delivery charge will be refunded if it has been paid originally. If you choose to cancel your order at this point, you will receive a full refund with the basic delivery cost included. Please note it can take up to 28 days for a return to be processed once we have received your consignment.

WARRANTY

Our electronical item(s) come with a 12 months manufacturer warranty to cover any internal electronic components and covers 6 months manufacturer’s warranty for the battery. The warranty starts from the date of delivery to the customer, and is only valid in the UK.
Due to the nature of the item(s) we cannot be held responsible for the misuse of the item(s) or accessories. The warranty does not cover: water damage, please note electric scooters are not waterproof and should not be ridden in rain, this may cause water damage to electric internal parts and will void the warranty, IPX4 water-resistant rating is for slight splashes, damage due to misuse; theft, aesthetic damages, paint scratches, general wear and tear, damage due to attempts of repairs; or modifying the item, components or charger accessories in any way. Additionally, all seals must be intact on the item. Do not attempt to fix a fault or damaged item as this will void the warranty. In the event of the above scenario, we will not accept any returns.

WRONG OR DAMAGED ITEM RECEIVED

If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a replacement of the original order placed. If the item is slightly different to the description provided on our website, please refer to the ‘Product Descriptions’ section. For damaged item(s), please contact us via email on life@cruzaa.com or telephone within 24 hours of receiving the item. You will need to report the damage and provide pictures/videos of the damage. Please contact us first before returning any items, as any items returned without notification will be rejected. Do not attempt to fix a fault or damaged item as this will void the warranty. In the event of the above scenario we will not accept any returns.

ITEMS NOT RECEIVED

Please accept our apologies if you have not received your item. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (up to 28 days), our estimated delivery times are shown on our couriers tracking page, this information can be obtained by emailing us on life@cruzaa.com. Delivery may be delayed by couriers due to busy periods such as Christmas or Easter, or adverse weather conditions. To receive a refund or a replacement product you must allow 28 days from the order date for the delivery to complete before it can be deemed to be lost, however, any claims after 30 days from the order date will be rejected.

PROMOTIONAL OFFERS

From time to time we may run promotional or special offers. These terms apply to any offers available on www.Cruzaa.com or its related social sites such as Facebook or Twitter. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first-come, first-serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.

SAFETY NOTICE

Using any of our products, like all sports, recreational or transportation equipment carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities. You should familiarise yourself to stop (slide), mount, ride and dis-mount and don’t’ use the item in traffic or other dangerous locations that may increase your risk of injury or causing damage.
The safety instructions published on our website and within the user manual must be adhered to at all times. Failure to do so may increase risk of injury, damage to property or even death, in which case Cruzaa will not be liable to cover any associated costs or damages arising from the negligence of the safety instructions.
Please also note that under the 1835 Highway Act, the use of electric scoters are not permitted on public footways, pavements, cycle lanes, public parks and roads; the only legal location for use of these items is on private land.
Some our products may be subject to transportation restrictions applied by third party transportation bodies and organisations i.e. commercial airlines, freight companies, public railways, courier companies etc. Cruzaa will not be liable for any damages whether related to financial loss, property, injury or loss of life that arises from the failure to comply with the terms and regulations set out by third-party organisations.

LIMITATION OF LIABILITY

In no event shall Cruzaa be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, injury or loss of life, whatsoever arising out of or connected with the misuse of its products.

USE OF CRUZAA.COM WEBSITE

All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website or purchasing an item. By using the Cruzaa.com site you agreeing to be bound by these terms and conditions

ELECTRONIC COMMUNICATIONS

By visiting www.Cruzaa.com or sending e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and any other communications that we provide to you electronically satisfy any legal requirement that such communications in writing would undergo too.
Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

COPYRIGHT, LICENSE AND SITE ACCESS

All content included on this site, such as text, graphics, logos and software, is the property of www.Cruzaa.co.uk or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Cruzaa and protected by international copyright laws. All software used on this site is the property of Cruzaa or its software suppliers and protected by International copyright laws.
Cruzaa grants you a license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cruzaa.
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, bots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Cruzaa.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cruzaa and our affiliates without express written consent.
You may not use any meta tags or any other “hidden text” utilising Cruzaa.co.uk name or trademarks without the express written consent of Cruzaa.co.uk. Any unauthorized use terminates the permission or license granted by Cruzaa.co.uk. You are granted a revocable, and nonexclusive right to create a hyperlink to the home page of Cruzaa.co.uk so long as the link does not portray Cruzaa.co.uk its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Cruzaa.co.uk logo or other proprietary graphic or trademark as part of the link without express written permission.

WARRANTY AND LIMITATION OF OUR LIABILITY

If we fail to comply with these terms and conditions, we shall only be liable for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits;
  • Loss of anticipated savings;
  • Loss of data; or
  • Waste of management or office time.
  • Nothing in these terms and conditions are intended to exclude or limits our liability for:
  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  • Defective products under the Consumer Protection Act 1987;
  • Any breaches of the obligations implied by the Consumer Rights Act Chapter 12
  • Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Whilst we adopt industry standard protections against computer viruses we are not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions are intended to affect your statutory rights.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Riot, invasion, hostilities, war (declared and undeclared), acts of terrorism, threat of terrorism, civil war, revolution, insurrection of any military or usurped power(s), compulsory acquisition by any government or government equivalent authority; any legal act(s), degree(s), legislation(s), regulation(s) or restriction(s) imposed by any government or government equivalent authority;
Ionising radiation, radiation from any nuclear fuel, waste or combustion, hazardous radioactive or biological properties of any explosive component; direct or indirect damage from any form of explosive;
Pressure waves or damage due to aerial devices such as aircraft travelling at supersonic speeds; virtual inaccessibility of public or private transportation; virtual inaccessibility of any public or private telecommunications networks;
Floods, earthquakes, fire or any other physical natural disaster, epidemics; and
Strikes or industrial disputes at a national level; strike or industrial disputes not employed by Cruzaa at any level, including subcontracting, supplying or outsourcing at a moderate level.

 

In the event of a force majeure event, our performance is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of suspended performance for a duration after period. Upon the completion of any force majeure event we use our efforts to resume services as quickly as reasonably possible. We will have no liability in any delay costs, losses or expenses due to the suspension of our services. We will use our reasonable endeavors to bring the force majeure event to a close or to find a solution by which our obligations to you may be performed despite the force majeure event.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Cruzaa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

INTELLECTUAL PROPERTY RIGHTS

Cruzza and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Cruzza, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Cruzaa are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. Customers must return their WEEE item to us within 28 days of purchasing their new item.

PRODUCT DESCRIPTIONS

Cruzaa attempts to be as accurate as possible. However, www.Cruzaa.co.uk does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. There may be slight deviations on the actual goods from the product images shown on our website; providing these deviations do not affect performance or quality of the product in any major way, we do not have to provide any refund or replacements. We are not liable for any incurred cost or expenses due to any inaccuracy or error(s) in the description of any goods.

VARYING THESE TERMS AND CONDITIONS

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-
Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of the date specified on the receipt of the good(s) ordered.

APPLICABLE LAW (JURISDICTION)

By visiting cruzaa.com, you agree that the laws of the United Kingdom without regard to principles of conflict of laws, and will govern these Conditions of Use and any dispute of any sort that might arise between you and cruzaa.com or its affiliates.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.

DISPUTES & COMPLAINTS

We take all complaints very seriously and aim to deal with them as quickly and effectively as possible.

For any complaints please email us on life@cruzaa.com to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Cruzaa retains the right to request the moderation and removals of any reviews posted on any reviews on social/ affiliated platforms, or any other third party platforms at our sole discretion

SITE POLICIES, MODIFICATION AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your visit to cruzaa.com .We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
cruzaa.com provide their services to you subject to the following conditions.
If you visit or shop at cruzaa.com, either online or offline, you accept these conditions. Please read them carefully. In addition, when you use any current or future cruzaa.com service or visit or purchase from any business affiliated with cruzaa.com, whether or not included at cruzaa.com, you also will be subject to the guidelines and conditions applicable to such service or business.
Please note that not all of the above terms will be applicable to business agreements.

 

How does delivery work?

We will only deliver to mainland England and Wales.